Is Your Entire Social Media Team Working from the Same Playbook?
Let’s say that, until now, you’ve had one small team (or even one single person) be responsible for your company’s entire social media presence. And now that things are going well, you want to expand. Maybe that means involving more people. If so, consider this:…
Do You Know Who Your Customers Really Are?
Who’s looking at your website right now? What are they looking for? Why? If you can’t tell, all your marketing is guesswork. Social media usage may differ among age groups, but everyone from children to seniors has the ability to find and engage your brand…
What’s Your Social Media “Seinfeld Ratio”?
During the initial wave of social media adoption by businesses and brands, conversation was key. Brands were lauded not for using these tools to sell, but for using them to chat. To listen. To appear human. But that mentality may be shifting. Remember Seinfeld? It…
Is Branded Entertainment a Good Advertising Fit for Your Company?
In the beginning, there were sponsors. That’s how TV and radio got their initial push. “Program X, brought to you by Company Y.” Or, commercials featuring the stars of everyone’s favorite programs would be planned to run during those same shows. For example: These days,…
Ecover Wants to Hear Your Green Predictions
When our client Ecover celebrated their 30th anniversary in 2010, we at Creative Concepts helped them develop a related 30 Under 30 contest to celebrate the innovative ecological ideas from young people across the country. During their celebration, they asked everyone a question: “Where do…
Simplifying & Streamlining Social Media
These (quite good) Five Organizing Principles for Social Media by Judy Shapiro have us thinking… how did social media ever get so complicated in the first place? Part of it is the vast number of tools we have at our disposal. Since most of them…
Tips for Making Your Social Media New Year’s Resolutions
As 2011 approaches, you already have some personal and business goals in mind that you’d like to work toward. But what about your social media goals? (You do have social media goals, right?) First, identify the obvious problems that are hampering your social media efforts:…
2010: The Social Media Year in Review
December is the month of year-end and best-of lists, and this year there’s no shortage of social media-related countdowns, including: The best social media books of 2010. The top Twitter trends of 2010. The top Facebook status update trends of 2010. The top viral video…
Bad PR? Fear Not. As NPR Learned, This Too Shall Pass.
As we’ve mentioned before, social media won’t save you from a PR crisis — and that’s okay. For better or worse, the public has a short memory, and yesterday’s furious anger is tomorrow’s footnote. This means companies large and small can survive bad PR as…
Social Media Helps Your Customers Connect with Each Other
When you’re the top specialty tea company in the United States, you reach a lot of tea lovers. Our client Bigelow Tea is using social media — from Bigelow Tea’s Facebook (and, yes, MySpace) pages to their YouTube channel, Bigelow loves to share their tea…