3 Tips for Social Media Quality Control
You just spent weeks — maybe even months — crafting a social media campaign that’s guaranteed to amaze your customers, awe your competitors and endear your most loyal fans to you for life. And then you blew it. How? Because you didn’t pay attention to…
Social Media Is Changing the Nature of Grassroots Giving
This excellent summary of 24 different fundraising tools to help non-profits (and artists alike) raise support for their initiatives highlights a different use for social media than we usually discuss: giving. Charities, community organizations and other non-profits usually rely on the generosity of their supporters…
3 Ways Your Brand Can Use Twitter for Customer Service
As we mentioned last week, social media is becoming increasingly important in building customer loyalty. If your customers enjoy interacting with your brand on Twitter, Facebook, etc., they’re more likely to see and act on your messages, from sales to reviews to requests for help….
Customer Loyalty Drives Social Media Budgets
According to research in US markets, companies who say they use social media primarily to strengthen customer loyalty spend almost twice as much on social media as companies who use these same tools primarily to increase brand awareness. These findings reinforce the “conversational” nature of…
A Thought About Starting Out in Social Media
Here at Creative Concepts, we work with social media every day on behalf of both our clients and ourselves. But sometimes it helps to step back from our daily proximity to these tools and remember that they’re always brand new to someone who’s never been…
4 Tips to Save Time When Creating Your Social Media Content
Online, people are forever in search of something new. Today’s big news is already tomorrow’s second-page Google return. (Which, thanks to Google Instant, makes yesterday’s news nearly invisible.) And this means your social media channels need to stay fresh or risk becoming irrelevant. Unfortunately, creating…
Why Social Media Never Moves in a Straight Line
“Social media scientist” Dan Zarrella recently investigated the path a story travels when going viral in social media. His findings? Rarely does a piece of information succeed socially because of one person, or by following one straight line from “new” to “known.” For example… In…
Social Media Is Closing the Age Gap
Image by Diego Lorenzo F. Jose on Flickr, who includes this description: Who says an old dog can’t learn new tricks? My dad just turned 60 and is newly retired. I got him an Ipod Touch to play with 🙂 Diego’s father isn’t alone in…
7 Tips for Shooting Branded Videos on Location
Here at Creative Concepts, we’re often asked to help our clients create interesting videos on location — maybe at work, in a restaurant, during a photo shoot or on the street. And while these on-location videos can be tightly controlled or spontaneously energetic, the locations…
How to Read Your Customers’ Minds
On Mad Men, the ad execs of the 1960s rely on focus groups and psychologists to understand their clients’ customers. Today, we have Twitter, Facebook and blogs. Instead of employing tricks and misdirection to learn what people really think about a product or a brand,…