How Could Your Brand Use Flickr?

Most companies consider Facebook, Twitter and blogs to be the cornerstones of their social media strategy.  If they invest in a fourth channel, it’s usually YouTube, because video is often a high-impact media asset. But what about photos? That’s where Flickr comes in. While most…

How to Benefit from Customer Complaints

A recent article about a social media-savvy Domino’s Pizza franchise in Chicago proves that even a bad customer experience can lead to positive opportunities.  In this case, it revolutionized the way this particular pizza shop interfaces with its customers and manages their expectations. It also…