Is Your Brand a Good Friend?

It may be time to re-evaluate your brand’s attitude. See, now that businesses and consumers can use social media to interact publicly, it’s changed the way people judge the brands they’ve spoken with.  Customers notice how often they’re being listened to, and what kind of…

Is Your Company Afraid to Matter?

Dan Zarrella spends more time crunching the numbers on social media than anyone else we know. He recently proposed something he calls Zarrella’s Hierarchy of Contagiousness, which breaks down thusly: First, someone must be able to receive your message Then, they must be interested in…